Shipping policy

United Kingdom

Free local delivery (within UK) upon any purchase with a net transaction value of GBP60.00 or more. For order less than GBP60.00, GBP5.00 will be charged for delivery per order.

The estimated delivery time of your order will be approximate 3 working days from the date of your receipt of confirmation of acceptance of your order together with dispatch details. Please note that delivery of the order(s) will be processed by third party carriers, so we do not guarantee the accuracy of the expected date of delivery. The actual delivery date may be longer than the estimated delivery date as mentioned.

Please note that we will not be responsible for any damage or loss caused when orders are left at the door or at the security/management office upon customer's request.

 

Overseas

For overseas order, we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We currently shipping internationally on a ‘DDU’/ DAP (delivery and duties unpaid) basis. Every country will have their own VAT, duties and customs handling fees, so you will be responsible for paying additional fees (usually to the postal service) before your order is delivered.

 

Customs, duties and taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).